FAQ

FREQUENTLY ASKED QUESTIONS

Last updated: July 22, 2026

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GENERAL QUESTIONS

Q1: What is SoftwaresKeys?
A: SoftwaresKeys is a trusted online platform that sells genuine software license keys at affordable prices. We specialize in Microsoft Windows, Microsoft Office, antivirus software, and Windows Server license keys. All our products are sourced from authorized distributors and delivered instantly via email.

Q2: Are your license keys genuine?
A: Yes, absolutely. All license keys sold on SoftwaresKeys are 100% genuine, authentic, and legally sourced. We do not sell pirated, cracked, or illegal software. Each key is verified before delivery.

Q3: How do I know my key will work?
A: We guarantee that all license keys are functional at the time of delivery. If you encounter any issues with activation, our support team is available 24/7 to assist you.

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ORDERS & DELIVERY

Q4: How will I receive my license key?
A: All license keys are delivered digitally via email immediately after payment confirmation. You can also access your keys anytime by logging into your account and visiting the “My Orders” section.

Q5: How long does delivery take?
A: Delivery is typically instant. In rare cases, it may take up to 10 hours. If you do not receive your key within 24 hours, please contact our support team.

Q6: I didn’t receive my email. What should I do?
A: Please check your spam or junk folder first. If you still cannot find it, just write to us at WhatsAppWhatsApp 
https://wa.me/212708102500 . or contact us at [email protected].

Q7: Can I get a physical copy or CD?
A: No, we only sell digital license keys. This allows us to offer instant delivery and competitive prices. You can download the software directly from the official manufacturer’s website using your license key.

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PAYMENT & PRICING

Q8: What payment methods do you accept?
A: We accept PayPal, major credit cards (Visa, MasterCard, American Express),wise,cryptocurrency and other secure payment methods. All transactions are encrypted and secure.

Q9: Is my payment information safe?
A: Yes. We use SSL encryption and trusted payment processors (PayPal, Stripe). We do not store your full credit card details on our servers.

Q10: Are there any hidden fees?
A: No. The price you see is the price you pay. There are no hidden fees or surprise charges.

Q11: Do you offer bulk discounts?
A: Yes, we offer discounts for bulk orders. Please contact our sales team at [email protected] for bulk pricing.

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PRODUCTS & COMPATIBILITY

Q12: Will the license key work on my computer?
A: Our license keys work on most standard computers. Please check the product description for specific system requirements before purchasing. If you are unsure, contact our support team for assistance.

Q13: Can I use the key on multiple devices?
A: This depends on the product. Some keys are for single use (1 PC), while others can be used on multiple devices (5 PCs). The number of devices allowed is clearly stated in the product description.

Q14: Is the license key lifetime or subscription-based?
A: Most of our keys are lifetime licenses, meaning you pay once and own the software forever. Subscription-based products (like Office 365) are clearly labeled as such.

Q15: Can I upgrade my Windows version using your key?
A: Our Windows license keys are for clean installations or activations of the specific version purchased. and yes can be used to upgrade from one version to another (e.g., Home to Pro)just that depends on product.

Q16: Do you sell Mac versions of Office?
A: Yes, we sell Microsoft Office for Mac. Please look for products labeled “for Mac” in the product title or description.

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ACTIVATION & SUPPORT

Q17: How do I activate my software?
A: After purchase, you will receive detailed activation instructions via email. Generally, you can activate by going to Settings > Update & Security > Activation on Windows, or by entering the key during software installation.

Q18: What if my key doesn’t work?
A: First, ensure you are entering the key correctly (no spaces, correct characters). If it still doesn’t work, contact our support team immediately. We will verify the key and provide a replacement if necessary.

Q19: Can I reinstall Windows using the same key?
A: NO, you can t reinstall and reactivate using the same key on the same device. If you change major hardware (like motherboard), you may need to new key  the activation.

Q20: Do you provide technical support for the software?
A: We provide support for license key activation issues. For software usage questions, we recommend consulting the official Microsoft documentation or support channels.

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RETURNS & REFUNDS

Q21: Can I get a refund?
A: Due to the digital nature of our products, all sales are final once the license key has been delivered. However, we may issue a refund if:

• The license key is defective or non-functional
• The wrong product was delivered
• Technical issues prevent activation (verified by our support team)

Q22: How do I request a refund?
A: Contact our support team at [email protected] within 2 days of purchase with your order number and a description of the issue. Refunds are processed within 2-5 business days.

Q23: What is not eligible for a refund?
A: We cannot offer refunds for:

• Change of mind after delivery
• Compatibility issues (please check requirements before purchase)
• Purchases made more than 7 days ago
• Keys that have been activated successfully

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ACCOUNT & SECURITY

Q24: Do I need an account to purchase?
A: No, you can check out as a guest. However, creating an account allows you to access your order history and download keys anytime.

Q25: I forgot my password. What should I do?
A: Click “Forgot Password” on the login page and follow the instructions to reset it. If you need further assistance, contact our support team.

Q26: Is my personal information safe?
A: Yes. We use SSL encryption and never sell your information to third parties. For more details, please read our Privacy Policy.

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CONTACT US

Q27: How can I contact SoftwaresKeys?
A: You can reach us via:

• Email: [email protected]
• Contact Form WhatsApp: Available on our website
• Response Time: Within 24 hours

Q28: What are your business hours?
A: Our support team is available 24/7. However, responses may be faster during standard business hours (Monday-Friday, 9 AM – 6 PM UTC).

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Didn’t find your answer? Contact us at [email protected] and we’ll be happy to help!